Return & Refund Policy
At Contra Technology, customer satisfaction is our top priority. We offer a clear and fair return & refund policy under the following terms:
Return Period
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Customers may request a return or exchange within 14 days from the delivery date.
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Original invoice or proof of purchase is required.
Return Conditions
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The product must be unused, in original condition, and in its original packaging.
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All accessories and manuals must be included.
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The product must not show signs of misuse or improper installation.
Non-Returnable Items
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Used or opened products (unless a manufacturing defect is found).
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Activated software or digital licenses.
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Special order items.
Defective Products
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In case of a manufacturing defect, replacement or repair will be handled according to the manufacturer’s warranty policy.
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All products are subject to technical inspection before approval.
Refund Process
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Approved refunds will be processed using the original payment method within 7–14 business days.
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Shipping fees are non-refundable unless the return is due to an error by Contra Technology.
Contact Us
To request a return or exchange, please contact us via:
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Contact Us page
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Official email or WhatsApp listed on our website
